Last updated: 1 January 2026
This document (the “Terms”) regulates access to and use of the services offered under the Naranjatec brand, owned by NextGenWebs S.L., with Tax ID number B97380067 and registered office at Plaça Gerardo Salvador i Moros, 1, 46988, Paterna registered in the Commercial Registry of Valencia.
Contact: support@naranjatec.com
Websites: https://naranjatec.com and https://cloud.naranjatec.com
The contracting or use of the services implies full and unreserved acceptance of these Terms by the customer (the “Customer”).
Scope and applicable law. These Terms are governed by Spanish law (including Law 34/2002 – LSSI). Consumer protection regulations apply only if the Customer qualifies as a natural person under applicable law; otherwise, the Customer is deemed to be acting in a business or professional capacity.
For the purposes of these Terms:
Naranjatec provides the Customer with shared hosting services, VPS, managed private cloud, domain registration/management and additional services (e.g. migrations, administration, support). The technical characteristics and prices of each service are described on the website or in the specific commercial proposal.
4.1 Electronic contracting. Contracting is carried out through the Naranjatec websites or by means of a commercial proposal. The Customer must register, accept these Terms and provide accurate contact and billing information. Naranjatec may request additional verifications (basic KYC/AML) and corporate documentation in B2B environments.
4.2 Access and activation. Upon confirmation of the initial payment (or acceptance of the order, where applicable), Naranjatec will send instructions for accessing the Control Panel and, if applicable, initial credentials for the services. The Customer must change the default credentials on their first login.
4.3 Account and security. The Customer is solely responsible for the safekeeping and confidentiality of their Access Keys to the Control Panel and services. Naranjatec does not know or store the Customer’s system passwords unless expressly agreed for managed tasks.
4.4 Duration and renewal. Services have monthly, quarterly or annual cycles depending on the plan. Unless otherwise indicated, they are automatically renewed at the same frequency, charged to the current payment method. The Customer can deactivate the renewal from the Control Panel provided written notice is given at least 20 days before the renewal date. Cancellation of a renewal is not possible once the renewal invoice has been paid.
4.5 Cancellation by the Customer.The Customer may cancel at any time; cancellation prevents future renewals but does not generate a full or partial refund for unused periods, unless otherwise required by law. A renewal that has already been paid cannot be cancelled or refunded. To prevent an upcoming renewal, the Customer must notify Naranjatec at least 20 days in advance of the renewal date.
5.1 Taxes. Prices are shown with or without taxes depending on the context. – Customers in Spain: VAT 21%. – EU customers with a valid intra-community VAT number: invoicing without VAT (reverse charge). – Customers outside the EU: invoicing without VAT (export of services).
5.2 Payment methods. Card, bank transfer, SEPA direct debit and PayPal (through a certified gateway). When adding a new card, a reversible micro-charge may be made for validation purposes.
5.3 Non-payments. Non-payment, returned receipts or collection incidents entitle Naranjatec to temporarily suspend services. If the situation persists for more than 10 calendar days, the account may be permanently cancelled and the data deleted, in accordance with the SLA and applicable legislation.
5.4 No refunds. Voluntary cancellation by the Customer does not entitle the Customer to any refund or credit for unused service periods. If the Customer qualifies as a natural person, mandatory refund rights under applicable consumer law will apply.
6.1 Control Panel Management. Registrations, cancellations and modifications of resources (e.g. CPU, RAM, storage, IPs) are carried out from the Control Panel. Changes involving price variations are prorated according to published rules or specific contracts.
6.2 Maintenance and updates. Naranjatec performs scheduled maintenance and updates necessary for the security and stability of the platform. Reasonable advance notice will be given when the impact may be significant, except in cases of security emergencies or force majeure.
6.3 Infrastructure and virtualisation. Naranjatec may change components of the platform (hypervisors, storage, networks, management software) without substantially altering the contracted service.
7.1 Availability of the backup service. Naranjatec offers a backup service, the scope, retention and frequency of which depend on the plan contracted and the applicable SLA. Unless expressly agreed, the backup service is not presumed to be included in all plans.
7.2 Shared responsibility. Unless the Customer explicitly contracts backups managed by Naranjatec, it is the Customer’s responsibility to configure and verify their backup and restoration policies. Naranjatec may maintain internal backups for operational resilience; these do not replace the backups contracted by the Customer nor do they confer any right of access.
7.3 Restores. Restore requests will be handled in accordance with the objectives and windows defined in the SLA. Restores may incur additional costs if so specified in the plan.
Naranjatec undertakes to:
Service interruptions:
Naranjatec may temporarily suspend services for maintenance, technical improvements, security incidents, or force majeure. Reasonable measures will be taken to minimise impact, and customers will be notified in advance whenever feasible.
The Customer undertakes to:
Naranjatec may apply containment measures (bandwidth limitation, temporary suspension or shutdown of instances) in the event of uses that jeopardise the stability or security of the platform or third parties.
Naranjatec shall not be liable for: (i) indirect damages or loss of profits; (ii) data loss not attributable to its own serious breach; (iii) failures caused by third parties, by the Customer itself or by force majeure.
Naranjatec’s maximum liability to the Customer for any damages arising from these Terms is limited, in aggregate, to the amount actually paid by the Customer for the affected service in the current month.
11.1 GDPR/LOPDGDD. Naranjatec complies with the GDPR and the LOPDGDD. The processing of the Customer’s personal data as the data controller is described in the Privacy Policy.
11.2 Data processing. Where the Customer stores personal data on Naranjatec’s services, Naranjatec will act as data processor and the processing will be governed by Annex D – Data Processing Agreement, which applies automatically without requiring a separate signature.
11.3 Confidentiality. Both parties shall maintain the confidentiality of the technical and commercial information to which they have access in connection with the service, even after its termination.
This clause applies only if the Customer contracts as a natural person.
In accordance with Article 103(a) of the TRLGDCU, the right of withdrawal does not apply to services that have been fully performed or when performance has begun with the prior consent of the natural person, who acknowledges the loss of the right of withdrawal once the service has begun. The activation of the service and access to resources constitute performance for these purposes.
Customers will be notified in advance of substantial changes.
If the Customer qualifies as a natural person and does not accept such changes, they may terminate the service before they take effect, in accordance with applicable consumer law.
For all other Customers, continued use of the service implies acceptance.
Neither party shall be liable for delays or non-performance due to causes beyond its reasonable control (e.g., natural disasters, widespread power cuts, wars, strikes, critical incidents involving suppliers). If the situation exceeds 2 months, either party may terminate the contract without penalty.
15.1 Causes for suspension/cancellation by Naranjatec. Non-payment; fraud; violation of the AUP; legal requirement; security risks; force majeure.
15.2 Termination by the Customer. The Customer may cancel from the Control Panel or by written request. Data should be backed up before the effective cancellation date; Naranjatec shall not be liable for any data not recovered after termination.
15.3 Outstanding payments. Outstanding amounts must be paid within 21 business days from the due date.
The Customer does not acquire any rights over the software, platforms, trademarks or documentation of Naranjatec or its suppliers, except for the licences necessary for the provision of the service. Reverse engineering, decompilation or circumvention of technical measures is prohibited, except in cases where it is legally permitted.
The content hosted by the Customer is their sole property and responsibility.
Communications between the parties shall preferably be made by email:
– To Naranjatec: soporte@naranjatec.com
– To the Customer: the address provided in their Control Panel account.
The Customer must keep their address up to date. Notifications sent to the registered address shall be considered validly delivered.
The services are provided for periods in accordance with the contracted plan (monthly, quarterly or annually). Services are billed according to the contracted plan until cancellation takes effect, as described in section 4.4.
The Customer may not assign any rights or obligations arising from these Terms to third parties without the prior written consent of Naranjatec. Naranjatec may assign or subrogate this contract within the framework of corporate operations, guaranteeing respect for the Customer’s rights.
If any clause is declared void or unenforceable, it shall not affect the rest. In the event of a conflict, a signed proposal/service order prevails, followed by the SLA, AUP, Privacy Policy, and these Terms, including all annexes incorporated by reference.
These Terms are governed by Spanish law. For Customers acting in a business or professional capacity, the parties submit to the Courts of Valencia.
If the Customer qualifies as a natural person, the legally applicable jurisdiction for consumers shall apply.